We use income thresholds set by the IESO. You may also automatically qualify if you participate in certain government assistance programs such as the Guaranteed Income Supplement, Ontario Works, ODSP, LEAP, or OESP. The application will walk you through this.

Yes, it's free. If you're accepted into the program, eligible upgrades, the audit, and coordination are covered. There is no loan, no repayment, and no hidden cost.

Potential upgrades include air source heat pumps, heat pump water heaters, attic and wall insulation, and in some cases select windows. Your specific upgrades depend on what the audit identifies as priorities for your home.

ERA is a pilot program with limited capacity. We prioritize households with the greatest need for upgrades. Applications that aren't selected for ERA may be referred to other programs like the Energy Affordability Program or the Home Winterproofing Program. If the program is full when you apply, we'll add you to a waitlist and connect you with other programs that may be able to help in the meantime.

The interest form is a quick first step to help us understand your situation. If it looks like you live in the right area, we'll send you the full application with instructions for providing income verification. This saves you the work of gathering documents unless we think you're likely to be a strong fit for the program.

From application to completed upgrades typically takes several months, depending on audit scheduling, contractor availability, and the scope of the work. We'll keep you informed at each step.

No. CCET coordinates the entire process including contractor scheduling, program applications, and reporting. You'll have one consistent point of contact throughout.

The ERA pilot has a focus on homeowners. If you're renting and looking for energy support, our Home Energy Coaching program is open to everyone. We can assess eligibility for ERA if there is landlord consent. If you're renting and looking for energy support, our Home Energy Coaching program is open to everyone and can help you understand your options.

If you don't qualify for ERA, we may be able to refer you to other programs better suited to your situation. You can also book a free Home Energy Coaching call to explore rebates and upgrades that work for your home.

Yes. All personal information is strictly confidential and used only for internal program delivery at CCET. It will not be shared outside our organization. You can review our Privacy Policy for details.

We work with a network of vetted contractors who specialize in energy retrofits. Heat pumps and heat pump water heaters are installed by certified HVAC contractors, and other upgrades are completed by qualified trades. All contractors are verified for insurance and certifications before work begins.